Velveto Privacy Policy

At Velveto, we are committed to protecting the privacy of our users and upholding their rights with regard to the protection of personal data. This Privacy Policy explains how we collect, use, share, and protect your information in connection with the use of our B2B marketplace.

1. Data Controller

Velveto is the data controller for the personal data collected via the platform. Our registered office is located in France, and we comply with all applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and the local laws of each country in which we operate.

2. Information We Collect

We collect personal data that you provide to us when you register on the platform, make purchases, sell products, or otherwise interact with our services. This may include:

  • Personally Identifiable Information: First name, last name, email address, phone number, business address, billing information.
  • Financial Information: Data related to payments, including credit card or bank account details used to process financial transactions (via Stripe).
  • Commercial Information: Details about your products, services, and transactions conducted on the platform.
3. Use of Information

The information collected is used for the following purposes:

  • To manage your user account on the platform.
  • To facilitate transactions between buyers and sellers.
  • To provide customer service, including responding to your inquiries.
  • To improve our services, analyze platform usage, and enhance user experience.
  • To fulfill our legal obligations, such as invoicing and payment management.
4. Sharing and Disclosure of Information

We are committed to not selling, renting, or sharing your personal information for commercial purposes without your consent. However, we may share your information with:

  • Our Service Providers: Such as payment providers (e.g., Stripe), hosting services, and infrastructure providers, who are contractually obligated to protect your information.
  • Competent Authorities: When required to do so in order to comply with legal obligations, protect our rights, or prevent fraud.
  • Other Users of the Platform: Certain information, such as product descriptions, may be visible to other users as part of B2B transactions. Your company name will remain hidden from other users and will only appear on invoices once an order has been confirmed.
5. International Data Transfers

As a platform operating internationally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with the GDPR and applicable legislation.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. While we do our best to protect your information, we cannot guarantee its absolute security.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance the user experience on our platform. Cookies allow us to:

  • Analyze platform usage.
  • Personalize the services we offer.
  • Remember your preferences.

You may configure your browser to refuse cookies, although this may impact your experience on the platform.

8. User Rights

In accordance with data protection laws, you have the following rights regarding your personal information:

  • Right of Access: You may request a copy of the information we hold about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your personal data, subject to legal or contractual obligations.
  • Right to Object: You may object to the processing of your data on legitimate grounds.
  • Right to Data Portability: You may request that your personal data be provided to you in a structured format.

To exercise these rights, please contact us at the following address: contact@velveto.app

9. GDPR and Other Regulatory Compliance

Velveto is committed to complying with the requirements set forth by the GDPR and other applicable data protection laws, including country-specific regulations in the jurisdictions where we operate. We ensure that all personal data we collect is processed lawfully, transparently, and with respect for your privacy.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the date of the latest update indicated below. We encourage you to review this policy regularly to stay informed of any changes.

11. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights related to your personal data, please contact us at:

  • Email: contact@velveto.app

Last updated: 06/05/2025